General Conditions

General Terms and Conditions

CANCELATIONS:

– If you cancel your holiday:

You are allowed to cancel your holiday at any time, but the cancellation must come in writing (email) and from the lead name of the booking. It will be effective on the date the written is received.

– If you cancel your holiday:

In the unlikely event that the unit becomes unavailable due to circumstances beyond our control, we reserve the right to cancel your reservation. We will endeavour to offer you alternative accommodation of a similar or higher standard. In case you do not accept any suitable alternative, you will be asked to confirm this in writing and any payments that have been made will be refunded.

AGREEMENT:

The booking contract is an agreement among the client and V4R Villas Management S.L.
Once confirming a reservation with us you are guaranteeing that you are of legal age and have the authority to accept the booking conditions on behalf of all your party.
The contract is governed by the Spanish Law and by the jurisdiction of the Spanish Courts.

REQUIRED INFORMATION:

We will forward you the link to our Google Form in order to provide all the necessary information to organize your arrival and stay.

GUEST REGISTRATION:

All hotels and tourist establishments are obligated by the government to forward them information of all guests staying in their accommodations.
To guarantee compliance with current regulations on citizen security, this establishment requires online check-in through the “”CheckInScan””, which may request the image of the identity document and/or selfie from the tourist. Personal data will be processed in accordance with the provisions of the General Data Protection Regulation of the European Parliament.

We will get in touch with you prior your arrival and forward you the link in order to proceed with the registration of all travelers (+14 years).

TOURIST TAX:

In 2016 the Balearic Parliament has passed Law 2/2016 on the Taxation of Tourist Accommodation on the Balearic Island. This tax applies to all adults (+16 years) staying in a tourist accommodation located on the Balearic Islands and is charged at check in.
For all the information regarding the amount of the tourist tax for your stay per night, please click on the link below and have a look at the “Holiday rentals (fincas, apartments, houses) and other tourist establishments”. Longterm holiday makers will have a 50 % discount on the tax starting from the ninth day of their stay at the same accommodation.

https://www.caib.es/sites/impostturisme/en/impost/

DAMAGE DEPOSIT:

All of our properties are subject to a damages or losses of inventory deposit.
It is deposited on a credit/debit card at check-in and returned after the check-out once we verify that the property and inventory are in the same state as upon your arrival. If no damages are fund, the deposit will be refunded after about 14 days from the day of your departure.
We reserve the right to claim for any serious damage or breakages not reported and found after your departure.
Please ensure to report any previous damages we might have overlooked within 24h of your arrival.
The total price covers a standard final cleaning. If the property has been left in a state where a more excessive cleaning will be required, we will charge the difference from the damage deposit.
We kindly ask you to comply the electricity with reasonable usage (i.e. not leaving air condition run with windows and doors open) in order to protect the environment. We reserve the right to charge you an additional cost in the case of an irresponsible use of the electricity
Furthermore we reserve the right to charge 50€ from the damage deposit for rubbish left at the property on your check out day.

NUMBER OF GUESTS AND OBLIGATIONS:

Occupation should be limited to the maximum number of guests agreed and paid.
We reserve the right to cancel bookings for groups minor the age of 30, if not consulted prior the booking or to request a higher damage deposit.
Please note that there are no parties or events allowed in any of our properties.
Smoking inside the property is not permitted under any circumstances. You are allowed to smoke in the open areas as the outside terrace as well as the garden, however all cigarette stumps must be removed and thrown away.
Pets are not allowed in the properties managed by us. In some properties we can make an exception for hypoallergenic dogs, please enquire. In any case they are not allowed on the beds and furniture. At your departure should not be any evidence pets have been at the property.
You must accept responsibility for the proper conduct of yourself and any member of your party whilst at the property. In cases of serious misconduct, we reserve the right to end your holiday with us. If we do so, we have no liability or responsibility to you.

LIABILITY:

Properties information and descriptions have been done by our team that previously visited the villas.
For any impact on the properties by force major (war, earthquakes, construction noise, water or power cut, storms/bad weather, …) V4R Villas Management accepts no responsibility.
The use of the rental property including all associated outdoor facilities is made solely at the tenant’s risk. V4R Villas Management and the property owner will accept no liability in the case of accidents.
The tenant is the only responsible for his belongings brought into the property. V4R Villas Management will not accept any responsibility for burglaries.

COMPLAINTS:

In the unlikely case that you have trouble, facility or services are not in a correct state at the property please inform us immediately. We will endeavour to fix it as soon as possible.
V4R Villas Management will not accept any complaints or any responsibility made after departure. Alternatively you can email us to make suggestions or comment your stay.

TRAVEL INSURANCE:

We strongly advise you to take care of your own travel insurance that covers medical expenses, trip cancellation, lost luggage and other losses for the duration of your stay, as V4R Villas Management doesn’t take any responsibilities.